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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Darlyshia Menzie

April 15, 2024

5  out of  5 rating by Darlyshia Menzie
"Patrick and Reanice have been serving my family and I for countless years now! They are quick to answer the phone and/or call me back to address any questions my husband and I have and offer us the best service. We have had a lot of transitions over the years and Patrick & Raenice have been there every step of the way! I highly recommend making them your agents!"
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Marnice Willis

April 9, 2024

5  out of  5 rating by Marnice Willis
"Just wonderful working with them. Always professional and very courtesy. I thank God for Raenice and Patrick. I would like to also thank Mark Snyder for his support."
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Misty P

March 21, 2024

5  out of  5 rating by Misty P
"I love State Farm with the supportive staff whenever I have a question Patrick and Rae go over and beyond to get me an answer I get the best and lowest rates so I am forever thankful"
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Myers Hines

March 14, 2024

5  out of  5 rating by Myers Hines
"Great experience !!! Great service! Definitely will go back !"
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Tyra Duren

March 2, 2024

5  out of  5 rating by Tyra Duren
"Patrick has been my agent for years and always provides superior service. Highly recommended"
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February 29, 2024

5  out of  5 rating by B
"Patrick is always my go-to for my insurance needs! His staff is always prompt and efficient and have been for many years. I always recommend him and plan to continue to have him as my Good Neighbor. You won't go wrong if you choose him as your agent."
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Kevin McCurdy

February 29, 2024

5  out of  5 rating by Kevin McCurdy
"Excellent agent! Extremely helpful and well versed in all aspects of insurance."
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Dhatten Hatten

February 23, 2024

5  out of  5 rating by Dhatten Hatten
"Always helpful and overall a nice agency/agents"
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Youpier Johnson

February 21, 2024

5  out of  5 rating by Youpier Johnson
"I have been with State Farm for over 20 years and Patrick along with his team are professional and personable which makes my process for any service required to be smooth and stress free. 🤩👍🙌✅"
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Vandeven Lawn Service

February 14, 2024

5  out of  5 rating by Vandeven Lawn Service
"Great service honest and dependable easy to work with"
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January 19, 2024

5  out of  5 rating by Latasha
"He’s very professional and takes time to help you with all your questions. I wouldn’t trust anyone else and I would highly recommend him."
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Paul Kuechenmeister

January 19, 2024

5  out of  5 rating by Paul Kuechenmeister
"Patrick is always taking great care of me. This was a simple visit to switch coverage from one car to another but it was so good to do it in the office face-to-face."
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Veronica B

January 18, 2024

5  out of  5 rating by Veronica B
"Mr. Jones displayed professionalism throughout the process. He offered options to meet my needs. He responded quickly to request from the mortgage company. He listened and answered questions. I am definitely satisfied with his service."
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January 18, 2024

5  out of  5 rating by Vernon
"Been great service for me"
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Nannette Wright

January 18, 2024

5  out of  5 rating by Nannette Wright
"Great service. Easiest process of getting a policy ever. I would highly recommend and send my friends and family to him. Very personable person."
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Catherine Suggs

January 18, 2024

5  out of  5 rating by Catherine Suggs
"Always professional and fair! Works hard to get his customers a good quote"
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Donna Kilgore

March 22, 2023

5  out of  5 rating by Donna Kilgore
"Very helpful"
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Chontea Hale

January 21, 2023

5  out of  5 rating by Chontea Hale
"I’ve been with State Farm for more than 30 years and with Patrick Jones for over 20. He’s definitely one of the best in the business! Patrick takes his business seriously and is VERY knowledgeable about his company. He’s truly a family and cares a lot about his customers! He’s always goes above and beyond to answer questions and help to fix any situation when it comes to your insurance needs. He and his staff are awesome and I’m happy to know that I have an agent that honestly has my BEST interests at heart!! If you have insurance needs and you’re looking for a GREAT agent please give them a call."
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Michelle Vaughn

October 11, 2022

5  out of  5 rating by Michelle Vaughn
"If you are looking for an Insurance Agency you can trust, give Patrick Jones at State Farm a call!! Patrick and his Staff are so helpful and do what they can to take care of their clients! I would recommend Patrick Jones - State Farm Insurance to anyone looking for new insurance needs or are ready for a move!"
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Sharon Shannon

July 8, 2022

5  out of  5 rating by Sharon Shannon
"Kudos to Mike Jones, the best insurance agent anyone could experience. Mr. Jones' personality fits the work he does as an insurance agent representing the State Farm Insurance Company. Mike Jones is polite, personable, and professional as he engages the customers with insurance specs that are conducive to their home or auto needs. If you require an insurance agent Mike Jones in Hazelwood, MO, is the one for you!"
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Jacqueline Jones

July 2, 2022

5  out of  5 rating by Jacqueline Jones
"A real down to earth person and a family man"
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Jeremy Woods

November 15, 2021

1  out of  5 rating by Jeremy Woods
"Read this review before getting service: I wasn't going to write a review because I honestly don't like to invest the time unless it's completely warranted. There are several aspects that prompt a review. 1. Did the business waste my time? 2. Did the business give me good customer service to address my issues? 3. Did the business respect my concerns by showing empathy for any concerns? Because this business violated all these aspects, I’m investing the time to tell others my experience and why I would ask that you reconsider doing business with this agent: I relocated from Indiana to Missouri and usually use Allstate insurance. For some crazy reason, the rates of Allstate are very high in Missouri vs Indiana. I decided to try State Farm. I got a renters policy set up with agent. Problem 1: With Allstate, I’ve gotten several quotes without needing my DL information. It’s actually a common practice in Indiana to at least give a general idea of the rates before providing a quote. The agent said HE COULD NOT provide a quote without DL. I decided to keep my auto policy with another provider. This didn’t stop the agent from contacting me several times still trying to get me to get another policy when I told him I was no longer interested. Problem 2: I received a phone call and email from agent stating, “We have information that you may have relocated”. This feels like an invasion of privacy. The crazy part was it was inaccurate information because I was under a 1-year contact for my apartment. I was very annoyed that this agent was still bothering me trying to upsell me. Very unprofessional. Problem 3: I requested from State Farm to cancel my policy and was FORCED to be transferred to agent office. This is really a terrible process to speak with an agent office when all you need is for your policy to be cancelled, nothing more. Problem 4: I was transferred to a woman at the office who was very rude. I simply said I wanted to cancel my policy and didn’t want to answer any additional questions about why or anything. She obviously got upset that I didn't want to be UPSOLD AGAIN and hung up on me. I was highly upset at the fact that I was treated rudely simply for wanting to cancel my policy. I was more upset at the fact that I wasn’t confident that they were going to cancel my policy. I put in a complaint with State Farm. Current Problem: I got a check in the mail for $.88 cents showing my policy was cancelled. All is over, right? NO! I get a RANDOM email sent at 4:00 AM IN THE MORNING stating “YOUR POLICY HAS BEEN REINSTATED”. What???? I didn't even set up an online account. I see that 1 day after cancellation my policy was reinstated. Sounds like a SHADY BUSINESS PRACTICE I called State Farm customer care and asked to speak to supervisor (when the rep didn’t want to send the office a message on my behalf like another rep did). The customer care rep transferred me (without notice) after going back and forth that I wanted to speak with supervisor. I spoke with local State Farm office, and she said she had spoken to be before and had put in the request to cancel policy. I called out the fact that she hung up on me and she pretended to have no idea. She even lied and said she called me when the office never called me because I requested to be contacted by email only. The woman at the office said that she didn’t know why I received information for reinstatement and was pretty much clueless, stating “I only work here, I don’t know”. She said there was no way I could make a review on the business. The incompetence is astonishing. I don’t recommend anyone do business here. It’s a very unprofessional office. They wasted my time and still need to fix what ever error made on their end. I called State Farm customer care back and got instantly connected to the Escalations department to file a compliant. I cannot believe that I still have to deal with the idiocracy of the people working at this office when I have already cancelled my policy. Hopefully, that's enough information for you to chew on. DO NOT DO BUSINESS HERE"
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Majic Mark

March 3, 2021

5  out of  5 rating by Majic Mark
"Great service we give Patrick Jones 5* and a A+ well recommended"
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Erma Watts

July 7, 2019

5  out of  5 rating by Erma Watts
"Good branch and very knowledgeable of the different policies they offer."