State Farm® Insurance Agent Patrick Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cathy Strupel
October 28, 2026
5
out of
5
rating by Cathy Strupel
"Patrick Jones State Farm Agency in Hazelwood, Mo is the best ever! Patrick is very knowledgeable and helpful about my coverage. Rae is always knowledgeable and helpful regarding any questions!! And Carmen Young is great, too!! Can’t thank them enough for their help!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Logan Jones
October 17, 2026
5
out of
5
rating by Logan Jones
"Super funny and knows his stuff! Highly recommend."
We responded:
"Wow, thank you for the 5-star review, Logan! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Dana Chavis
October 16, 2026
5
out of
5
rating by Dana Chavis
"I had a very positive experience with Patrick Jones the State Farm Insurance Agency . He treated me with kindness, patience and respect from start to finish. They listened carefully to my questions, explained everything clearly and made the whole process smooth and stress free. I’d happily recommend them to a friend or family. Thank Patrick Jones and staff 😊"
We responded:
"Thank you so much for your kind review, Dana! If you need insurance assistance, we are just an email or call away! - Patrick Jones, your State Farm Agent "
antwoin johnson
October 16, 2026
5
out of
5
rating by antwoin johnson
"5-Star Review ⭐⭐⭐⭐⭐
Patrick Jones and his State Farm team provide excellent customer service. Patrick is professional, knowledgeable, and always willing to answer questions. He makes the insurance process easy to understand and takes the time to help customers find the right coverage for their needs. I highly recommend Patrick Jones State Farm to anyone looking for reliable insurance and great customer service!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Hazelwood. "
Kurt Mamon
October 12, 2026
5
out of
5
rating by Kurt Mamon
"Outstanding service. Protected my family with a Return on Premium life insurance policy. Exceptional counsel for my family needs"
We responded:
"Thank you so much for the 5-star rating, Kurt! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Patrick Jones "
Alberta Brown
September 23, 2026
5
out of
5
rating by Alberta Brown
"I have been pleased with there service and still very much happy with it now an moving forward"
We responded:
"Alberta, thank you for the fantastic review! We’re always here to support you with your insurance needs in Hazelwood. "
NaNette Page-Sennie
September 21, 2026
5
out of
5
rating by NaNette Page-Sennie
"They respond timely to all my requests."
We responded:
"NaNette, thank you for the amazing review! Our Hazelwood insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Patrick Jones, your State Farm Agent "
aps o
September 4, 2026
5
out of
5
rating by aps o
"I have had great customer service from the office of Patrick Jones. Very professional and knowledgeable."
We responded:
"aps, thank you for the amazing review! Our Hazelwood insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Patrick Jones, your State Farm Agent "
Diane Smith
August 27, 2026
5
out of
5
rating by Diane Smith
"The office of Patrick Jones is very helpful! All of them- very helpful and friendly!"
We responded:
"Thanks so much for the fantastic rating, Diane! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
Elaine Foster
August 24, 2026
5
out of
5
rating by Elaine Foster
"I spoke with Carmen Young the other day to get a quote for my new house and my car. It's rare you speak with someone doing business and they make you feel seen these days. I was taken by her professional manner and at the same time her ability to make you feel totally comfortable. I will recommend her to everyone. Thanks Carmen for your assistance getting new insurance"
We responded:
"Thank you so much for the 5-star rating, Elaine! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Patrick Jones "
Shawndell Williams
August 24, 2026
5
out of
5
rating by Shawndell Williams
"Patrick and his staff always return phone calls in a timely manner and has very good customer service! I'm glad that I switched agents!"
We responded:
"Shawndell, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Hazelwood insurance team is always here and happy to help. "
Lisa Chillers
August 18, 2026
5
out of
5
rating by Lisa Chillers
"Great customer service, information and insurance options for all budgets. Very nice staff."
We responded:
"Hi Lisa, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Patrick Jones, Your State Farm Agent "
mary christmas
August 18, 2026
5
out of
5
rating by mary christmas
"Great experience very helpful would recommend"
We responded:
"Hi mary, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Hazelwood. If you ever need help, we are just a phone call away! - Your State Farm Agent, Patrick Jones "
odessa allen
August 3, 2026
5
out of
5
rating by odessa allen
"Patrick Jones and his office staff have always been professional, respectful, courteous, and knowledgeable about their business in providing remarkable service to their customers. I would recommend Patrick Jones agency to potential customers."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
LaWanna Richerson
July 7, 2026
5
out of
5
rating by LaWanna Richerson
"Raenice is always so helpful, patient and informative. Always available for questions and concerns."
We responded:
"We appreciate your review, LaWanna. We are so happy that you had such a wonderful experience with State Farm Agent Patrick Jones’s Team here in Hazelwood ! "
Kyle Bynum
July 2, 2026
5
out of
5
rating by Kyle Bynum
"1st class expertise and service. Always prompt and professional."
We responded:
"Wow, thank you for the 5-star review, Kyle! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Jeremy Krato
June 30, 2026
5
out of
5
rating by Jeremy Krato
"Very helpful and will do everything they can to help! the response time is excellent and always very reliable!"
We responded:
"Thank you for taking the time to leave such a great review, Jeremy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Fyzical Email
June 24, 2026
5
out of
5
rating by Fyzical Email
"Patrick is a great agent and has been very capable of handling the needs that I have."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Patrick Jones’s Team. "
Marilyn Forbis
June 18, 2026
5
out of
5
rating by Marilyn Forbis
"I always receive excellent service! Response time is before the end of the business day. A caring & supportive team.
Thanks guys!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Mary Headen
June 16, 2026
5
out of
5
rating by Mary Headen
"Always responsive to any questions or changes I need to make in my insurance."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Patrick Jones’s Team. "
Natasha
June 13, 2026
1
out of
5
rating by Natasha
"On 12/15 my vehicle was deemed a total loss. Patrick contacted me the same week the accident occurred. My auto draft continued to process after the loss. 1/7/25 I spoke with Patrick and also sent an email asking the removal of the vehicle, stop auto draft and to back date to 12/15/25. More than 30 days since my original request and multiple emails I have yet to receive a refund from the money paid after the loss.
***UPDATE *** After several unanswered emails to Patrick, I decided to file a complaint with the MISSOURI DEPARTMENT OF COMMERCE and INSURANCE. During the investigation StateFarm found " continued/ on-going issues identified" with my policy/billing. I received the remainder of my refund 6/26...still never got bill breakdown invoice. My advice to anyone dealing with this office is to keep a paper trail."
We responded:
"Hi Natasha, We appreciate you bringing this issue to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. Please review your statements. Your policy was cancelled on 01/07/25 per your voicemail request. After the request was processed, you contacted our office to request a refund back to the date of loss. We have requested a refund back to the date of loss. We appreciate your feedback and support. Respectfully, Patrick"
Denice Faller
June 12, 2026
5
out of
5
rating by Denice Faller
"This State Farm office I have had since 1979 always there when I need them"
We responded:
"Denice, thank you for your wonderful review of State Farm Agent Patrick Jones’s Team!"
Melissa Badell Piña
June 12, 2026
5
out of
5
rating by Melissa Badell Piña
"Patrick and his team are always quick to answer and help with a phone call or an office visit responds and helps quickly. Very friendly and professional. God bless him and the team at state farm. Thanks for all the help."
We responded:
"We appreciate your review, Melissa. We are so happy that you had such a wonderful experience with State Farm Agent Patrick Jones’s Team here in Hazelwood ! "
Levonda Neal
June 11, 2026
5
out of
5
rating by Levonda Neal
"I have been with state farm at least 10 years, with Patrick Jones in Florissant as my agent. I enjoy the insurance coverage provided and Patrick always assisting with my needs, with quick turnaround times. My insurance rates are affordable and I plan on being with them for a very long time."
We responded:
"Levonda, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Albert Harper
June 3, 2026
5
out of
5
rating by Albert Harper
"Mr. Jones' office is phenomenal with taking care of all of my insurance needs and answering any questions that I may have. I would recommend him and his staff to all of my family and friends!! Thank you all!!!"
We responded:
"Albert, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Patrick Jones’s Team!"