State Farm® Insurance Agent Patrick Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elaine Foster
August 24, 2026
5
out of
5
rating by Elaine Foster
"I spoke with Carmen Young the other day to get a quote for my new house and my car. It's rare you speak with someone doing business and they make you feel seen these days. I was taken by her professional manner and at the same time her ability to make you feel totally comfortable. I will recommend her to everyone. Thanks Carmen for your assistance getting new insurance"
We responded:
"Thank you so much for the 5-star rating, Elaine! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Patrick Jones "
Shawndell Williams
August 24, 2026
5
out of
5
rating by Shawndell Williams
"Patrick and his staff always return phone calls in a timely manner and has very good customer service! I'm glad that I switched agents!"
We responded:
"Shawndell, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Hazelwood insurance team is always here and happy to help. "
Lisa Chillers
August 18, 2026
5
out of
5
rating by Lisa Chillers
"Great customer service, information and insurance options for all budgets. Very nice staff."
We responded:
"Hi Lisa, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Patrick Jones, Your State Farm Agent "
mary christmas
August 18, 2026
5
out of
5
rating by mary christmas
"Great experience very helpful would recommend"
We responded:
"Hi mary, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Hazelwood. If you ever need help, we are just a phone call away! - Your State Farm Agent, Patrick Jones "
odessa allen
August 3, 2026
5
out of
5
rating by odessa allen
"Patrick Jones and his office staff have always been professional, respectful, courteous, and knowledgeable about their business in providing remarkable service to their customers. I would recommend Patrick Jones agency to potential customers."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
LaWanna Richerson
July 7, 2026
5
out of
5
rating by LaWanna Richerson
"Raenice is always so helpful, patient and informative. Always available for questions and concerns."
We responded:
"We appreciate your review, LaWanna. We are so happy that you had such a wonderful experience with State Farm Agent Patrick Jones’s Team here in Hazelwood ! "
Kyle Bynum
July 2, 2026
5
out of
5
rating by Kyle Bynum
"1st class expertise and service. Always prompt and professional."
We responded:
"Wow, thank you for the 5-star review, Kyle! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Jeremy Krato
June 30, 2026
5
out of
5
rating by Jeremy Krato
"Very helpful and will do everything they can to help! the response time is excellent and always very reliable!"
We responded:
"Thank you for taking the time to leave such a great review, Jeremy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Fyzical Email
June 24, 2026
5
out of
5
rating by Fyzical Email
"Patrick is a great agent and has been very capable of handling the needs that I have."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Patrick Jones’s Team. "
Marilyn Forbis
June 18, 2026
5
out of
5
rating by Marilyn Forbis
"I always receive excellent service! Response time is before the end of the business day. A caring & supportive team.
Thanks guys!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Mary Headen
June 16, 2026
5
out of
5
rating by Mary Headen
"Always responsive to any questions or changes I need to make in my insurance."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Patrick Jones’s Team. "
Natasha
June 13, 2026
1
out of
5
rating by Natasha
"On 12/15 my vehicle was deemed a total loss. Patrick contacted me the same week the accident occurred. My auto draft continued to process after the loss. 1/7/25 I spoke with Patrick and also sent an email asking the removal of the vehicle, stop auto draft and to back date to 12/15/25. More than 30 days since my original request and multiple emails I have yet to receive a refund from the money paid after the loss.
***UPDATE *** After several unanswered emails to Patrick, I decided to file a complaint with the MISSOURI DEPARTMENT OF COMMERCE and INSURANCE. During the investigation StateFarm found " continued/ on-going issues identified" with my policy/billing. I received the remainder of my refund 6/26...still never got bill breakdown invoice. My advice to anyone dealing with this office is to keep a paper trail."
We responded:
"Hi Natasha, We appreciate you bringing this issue to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. Please review your statements. Your policy was cancelled on 01/07/25 per your voicemail request. After the request was processed, you contacted our office to request a refund back to the date of loss. We have requested a refund back to the date of loss. We appreciate your feedback and support. Respectfully, Patrick"
Denice Faller
June 12, 2026
5
out of
5
rating by Denice Faller
"This State Farm office I have had since 1979 always there when I need them"
We responded:
"Denice, thank you for your wonderful review of State Farm Agent Patrick Jones’s Team!"
Melissa Badell Piña
June 12, 2026
5
out of
5
rating by Melissa Badell Piña
"Patrick and his team are always quick to answer and help with a phone call or an office visit responds and helps quickly. Very friendly and professional. God bless him and the team at state farm. Thanks for all the help."
We responded:
"We appreciate your review, Melissa. We are so happy that you had such a wonderful experience with State Farm Agent Patrick Jones’s Team here in Hazelwood ! "
Levonda Neal
June 11, 2026
5
out of
5
rating by Levonda Neal
"I have been with state farm at least 10 years, with Patrick Jones in Florissant as my agent. I enjoy the insurance coverage provided and Patrick always assisting with my needs, with quick turnaround times. My insurance rates are affordable and I plan on being with them for a very long time."
We responded:
"Levonda, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Albert Harper
June 3, 2026
5
out of
5
rating by Albert Harper
"Mr. Jones' office is phenomenal with taking care of all of my insurance needs and answering any questions that I may have. I would recommend him and his staff to all of my family and friends!! Thank you all!!!"
We responded:
"Albert, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Patrick Jones’s Team!"
Keith Hart
May 26, 2026
5
out of
5
rating by Keith Hart
"Outstanding Customer Service!
Top Notch!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Hazelwood to know that you had such a wonderful experience with us here on State Farm Agent Patrick Jones’s Team."
Lakeisha Garrett
May 22, 2026
5
out of
5
rating by Lakeisha Garrett
"Patrick is professional and goes above and beyond to assist their policyholders."
We responded:
"Thank you so much for the 5-stars, Lakeisha! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Paula Fayne
May 13, 2026
5
out of
5
rating by Paula Fayne
"Great customer service"
We responded:
"We appreciate your review, Paula. We are so happy that you had such a wonderful experience with State Farm Agent Patrick Jones’s Team here in Hazelwood ! "
Brenda Chrismer
April 26, 2026
5
out of
5
rating by Brenda Chrismer
"Carmen Young was very helpful in assisting me in the set up of my payment. She was very polite and courteous."
We responded:
"We’re thankful for your feedback! Carmen is surely an asset in our Hazelwood office. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Annissa Sullivan
April 9, 2026
5
out of
5
rating by Annissa Sullivan
"I've been a client of Patrick Jones for at least 21+ years. Since, I've been a member there Patrick and his team are like family to me like Raenice Banks, and past agent Fredrick. I always feel like I am heard and my overall needs are met. I am thankful to have such a compassionate and understanding agent who not only look out for my best interest but my families as well. State Farm far exceeds my expection thus they're still an A+ in my book 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Herbert Parran
April 4, 2026
5
out of
5
rating by Herbert Parran
"Carmen was just wonderful. Great job for the Patrick Jones agency."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
AlwaysOnTheMove
April 2, 2026
5
out of
5
rating by AlwaysOnTheMove
"Carmen Young and Patrick Jones were extremely helpful when my son had his accident. I really appreciated all of their help. I also received a personalized phone call for my birthday which was really nice."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Michael Terrell
April 1, 2026
5
out of
5
rating by Michael Terrell
"Called in with questions and Rae provided a wealth of answers to my complete satisfaction. I really appreciated the personal attention to customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jazzy
March 31, 2026
5
out of
5
rating by Jazzy
"I am a State Farm Agent in Columbia, SC and had the pleasure of dealing with Patrick's office when a mutual client transferred from MO to SC. The office was extremely helpful and patient. A pleasure to work with!"
We responded:
"Wow, thank you for the 5-star review, Jazzy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"