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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kimberly Norwood

September 9, 2025

5  out of  5
rating by Kimberly Norwood
"Carmen Young did a great job"
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Yonna B

September 5, 2025

5  out of  5
rating by Yonna B
"I had such a great experience with State Farm representative Carmen Young. She took amazing care of me and was so polite throughout the entire process. I don’t usually come into the office, but I’m glad I did because the service I received was excellent. Carmen made everything smooth and stress-free, and I left feeling very satisfied with my experience. Thank you, Carmen, and thank you to the whole team!"
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Lynn Brown

September 4, 2025

5  out of  5
rating by Lynn Brown
"Carmen was pleasant, patient, and courteous. Thank you"
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rose y

September 4, 2025

5  out of  5
rating by rose y
"extremely personable and kind staff here, been with this agency for over 5 years at this point. Ms Carmen Young is not only extremely knowledgeable but her wonderful personality shines through her work. I'm the type of customer that I always have a million questions and nobody in this office has ever made me feel weird about that."
We responded:
"Thanks, Rose, for all you do for our agency. We take pride in how we treat our friends and customers. Proof that car insurance in Hazelwood is not all we do. We are family!!"
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Angelique Church

September 4, 2025

5  out of  5
rating by Angelique Church
"This morning I had the pleasure of speaking with Ms. Carmen Young in regards to someone rear ending me. Ms. Young was very helpful and thorough when it came to providing next steps on how to proceed with this matter. Thank you so much for your knowledge and professionalism."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Carl R Kirkwood Sr

August 30, 2025

5  out of  5
rating by Carl R Kirkwood Sr
"Carman was so helpful and professional She got back with me promptly And she was very informative about the steer clear process Patrick Jones has been working with me for years And he’s been my agent and doing a great job I might add"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Steven Brown

August 29, 2025

5  out of  5
rating by Steven Brown
"I have been a customer of Patrick’s State Farm for a couple of years now and it’s been one of the best decisions I’ve made when it comes to insurance. He is very knowledgeable and consistent at what he does! I’ve also had a great experience with his staff. Shoutout to Carmen! She has done a wonderful job with assisting me with my auto insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cathy Strupel

August 29, 2025

5  out of  5
rating by Cathy Strupel
"Patrick Jones State Farm Agency in Hazelwood, Mo is the best ever! Patrick is very knowledgeable and helpful about my coverage. Rae is always knowledgeable and helpful regarding any questions!! And Carmen Young is great, too!! Can’t thank them enough for their help!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tim Unnerstall

August 26, 2025

5  out of  5
rating by Tim Unnerstall
"Been with Patrick for many years. Great service and great people."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Nathan Mcallister

August 22, 2025

5  out of  5
rating by Nathan Mcallister
"Mr. Patrick Jones does an excellent job on helping me with my renters insurance policy and explaining everything I needed to know communication is excellent and professional I would highly recommend him to the next person and Camron young did an excellent job with the communication as well"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Kamisha Vails

August 22, 2025

5  out of  5
rating by Kamisha Vails
"Working with Carmen was an amazing experience. She made she to give me affordable quotes and saved me an extra $100 per month for my auto. Carmen made transferring policies an easy and smooth transition and for that I’m glad to have chosen State Farm for my auto, renters and life policy. Thanks so much!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Pam Jackson

August 22, 2025

5  out of  5
rating by Pam Jackson
"State farm is top notch ins comp.excellent service, communication skills. I appreciate Carmen Young. Patrick Jones has an excellent assistance working along with him in his office"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elbony Evans

August 20, 2025

5  out of  5
rating by Elbony Evans
"Where do I start, My agent is Carman I hope I spelled that right however she know who she is lol. I was with Carman when she was with another agency she got be the best deals and when I tell you she goes above and beyond I mean that literally. Carman is now with State Farm to be truthful I never in a million years thought I could anything other then a quote. She call me and ask if I want to switch and she would get me the best deals she could OMG State Farm me no way but let’s see she call me back not only did she have a deal for auto she had deals for life as well as renters I couldn’t ask for nothing else those deals are immaculate. She always so helpful and I am able to call her anytime I need her. I’m telling you get you a Carman better yet get with Carman I’m sure she will go beyond what you ask for don’t believe me try her. She is beautiful inside and out."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Linda Westerfield

August 20, 2025

5  out of  5
rating by Linda Westerfield
"I greatly appreciated all the help Carmen Young, of the Patrick Jones-State Farm Agency, who was very patient and informative with me. She answered all my quirky and professional questions thoroughly. Very satisfied."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Annissa Sullivan

August 19, 2025

5  out of  5
rating by Annissa Sullivan
"I've been a client of Patrick Jones fot at least 21+ years, he is the greatest him and his team. Most recently, Ms. Carmen Young provided me with support with my insurance coverage. She was good at answering all my questions which made my experience overall A+ beyond satisfaction . StateFarm has been servicing me and my family for years and their like my second family because I know I can count on them to get the job done. 😊"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Joan Williams

August 19, 2025

5  out of  5
rating by Joan Williams
"I called in to pay my monthly car insurance ans always customer service from Carmen was great."
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Michael Terrell

August 15, 2025

5  out of  5
rating by Michael Terrell
"Called in with questions and Rae provided a wealth of answers to my complete satisfaction. I really appreciated the personal attention to customer service."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Lynnette Scott

August 14, 2025

5  out of  5
rating by Lynnette Scott
"Best insurance company I’ve ever had. Patrick and his assistant are awesome.i would recommend to anyone that you speak to him about insurance."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Bianca Chase

August 13, 2025

5  out of  5
rating by Bianca Chase
"Working with Pat has been a wonderful experience. I think his expertise regarding insurance is phenomenal. I also had the pleasure to speak with Carmen Young yesterday, and I was quite impressed. She is very smart and knowledgeable of all the aspects of insurance. Give them a call you will be as impressed as I am."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Shirley Wayne

August 13, 2025

5  out of  5
rating by Shirley Wayne
"I have been with Patrick Jones State Farm for over 30 yrs and have always received great customer service. I just purchased a vehicle and Carmen Young provided me with great service in getting my new vehicle policy set up. She was patience with me and making sure I understood the process. I gave her 5 star for amazingly great service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mischa Walker

August 11, 2025

5  out of  5
rating by Mischa Walker
"I have been a customer with Patric Jone since the late seventies. It has been enjoyable having a committed service individual. His team is indeed a reflection of his leadership. Carmen was indeed a good human relations person representing State Farm and Patrick Jones. She was patient dealing with me.mit being computer savvy that do take a little.mire time. In all I guess I am still pleased with the service because I purchased a nother vehicle and Carmen patiently reentoll3d my insurance within a short period of time. So I say after being with this entity if State fare since 1976 I am still around Just one thing. I am due a refund of $45.00 which you posted electronically so would you mind sending me a paper check it works better for me. I also requested a hard copy of my policy. Thank you for you attentiveness"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Richard Henderson

August 11, 2025

5  out of  5
rating by Richard Henderson
"Good experience with carmen"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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J Sharp1

August 8, 2025

5  out of  5
rating by J Sharp1
"I have been a customer of State Farm for over 30 years. I have truly enjoyed working with Patrick Jones. Carmen Young has been a great asset, she's very knowledgeable and a pleasure to talk to."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Taisha Parish

August 8, 2025

5  out of  5
rating by Taisha Parish
"Carmen Young is by far the best insurance agent I've ever had! She is always very professional and efficient. I trust that she will always give me good advice and the best rates. I appreciate her and she will always get my business"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tee Tee Ellis

August 8, 2025

5  out of  5
rating by Tee Tee Ellis
"My name is Marcia Robinson and I recently switched my insurance to State Farm. Carmen Young was able to give a thorough explanation of my current coverages and what I could do to save while also offering me more discounts. Shout out to Carmen because she rocks!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"